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Frequently Asked Questions

 
 

What is your shipping Policy? 

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Order typeProduction TimeStandard Shipping2 Day ShippingNext Day Shipping
Paper or Canvas (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Acrylic or Metal (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Print & Frame Presentations
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Custom Canvas Art
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Sample Packs
3 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day


HOW ARE SHIPPING COSTS CALCULATED? 

FOR PRINTS The shipping price is calculated based on weight coefficient of each item.

Cart WeightGround ShippingExpedited 2 Day Shipping
Up to 5LBs
$ 9.95
$19.95
5 - 10 LBs
$15.95
$29.95
10-15 LB
$19.95
$39.95
15 LB +
$29.95
$49.95

( Please note these are only examples and not actual shipping prices according to weight)

FOR ORIGINALS  Shipping is by UPS and based upon the size, weight and destination. For the exact cost please contact Ed Little here  You should allow 7- 14 business days for delivery. Tracking information will be emailed to you as soon as available.


WHEN WILL I RECEIVE MY ORDER? 

I do my best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail. Original paintings take between 7 -14 business days to deliver.


CAN YOU SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.


Will you ship original art overseas?

Yes. When buying original art to be shipped overseas, BEFORE check out contact me for a packing and shipping quote. Once you have received the quote, complete the transaction to include the shipping and packing.

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What is your Policy on Returns/Exchanges/Refunds?

PRINTS I will provide a no charge replacement or refund for any quality issues. I may request to have the presentation / order returned to me and would provide a return shipping label. I do not provide a refund based on customer preference. I will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact edlittleart@gmail.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

ORIGINAL PAINTINGS If you are not satisfied with the original art for any reason you may return it to me within 30 days from the time of payment processing for a full refund minus credit card processing fees. Return shipment costs are the responsibility of the customer.

For returned original paintings to be accepted and to receive a refund: It has to be less than 30 days since you received the artwork The artwork must be returned in the same condition it arrived in. The artwork must be in its original packaging. The artwork must be insured for the purchase price.

Damaged artwork Should your original painting arrive damaged immediately contact me.  Take a digital photo of the artwork and the packaging it arrived in. Contact the shipping company that delivered the artwork and arrange for the artwork to be collected and returned to me. The artwork must be insured for the purchase price.   If you have any questions about shipping or the return policy please contact me either here or by telephone at 1 860 354 7015


CAN I CANCEL MY ORDER? 

Unless your order has already gone into production you can cancel it. Please contact edlittleart@gmail.com as soon as possible if you need to cancel your order.


HOW LONG DOES IT TAKE TO PROCESS A REFUND?

Processing a refund can take up to 7-10 business days.


HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, please email edlittleart@gmail.com


WHO TO CONTACT? 

You can reach out at any time by email at edlittleart@gmail.com

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what is an original painting?

Is a unique, one of a kind piece of art. If you own an original painting you are the only person on the planet to have that piece of art in its original form. Original paintings by Ed Little are designed, created and painted by Ed Little. They exist as the source of all copies and reproductions. Unless otherwise indicated, original paintings by Ed Little are in oil on stretched canvas (linen canvas primed with gesso attached to a wooden frame) or painted on primed canvas glued to an acid free base, or painted on a primed wooden surface. Original oil paintings are coated with a protective layer of varnish.


How long will an original oil painting last?

The oil painting technique has been around since the 15th century, first utilized by the Dutch, so oil paintings exist that are 600 plus years old.  If the painting was created using stable, non fading oil pigments - as mine are - and is varnished and well treated it can last at least 600 years!

How do I care for my original oil painting?

Oil paintings are incredible durable, lasting hundreds of years. Do NOT place the painting in direct sunlight and avoid storage in extreme heat or cold. The painting you receive is varnished to further protect the oil color pigments, it does NOT need to be protected behind glass. However caution should be used handling the painting - do NOT push against the canvas either from the back or front to avoid cracking the paint surface. The surface of the varnished oil painting can be wiped with a dry cloth to remove dust.    The oil painting technique has been around since the 15th century, first utilized by the Dutch, so oil paintings exist that are 600 plus years old.  If the painting was created using stable, non fading oil pigments - as mine are - and is varnished and well treated it can last at least 600 years!

What is Giclee printing?

Giclee printing is a fancy term concocted to classify any professionally produced print that uses inkjet technology and archival grade (long lasting, non fading) inks. While the process is only several decades old, it has quickly become the method of choice for both artists and photographers.

how should i care for my print?

To extend the life-span, store/display you giclee fine art print out of direct sunlight and avoid extreme temperature changes or exposure to humidity. It is recommended that paper prints be framed behind glass or acrylic glazing when ultimately on display.

How long will my giclee print last?

At least 150 years!!

How do i keep up to date with your new work?

Fill in the contact form here and I will send you images of my new paintings as I complete them

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The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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